Privacy Policy

CapeTales

Effective Date: March 29, 2026 · Website: capetales.com · Operated by Lead-Lag Media

1. Introduction

CapeTales (the "Service") is owned and operated by Lead-Lag Media ("Company," "we," "us," or "our"). We are committed to protecting the privacy and security of our customers and the children whose stories we bring to life.

This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit our website at capetales.com, place an order, or otherwise interact with our Service. This policy applies to all users worldwide, including those in the European Economic Area (EEA), United Kingdom (UK), and other jurisdictions with data protection laws.

2. Information We Collect

2.1 Personal Information Provided by the Customer

Parent/Guardian Information: Full name and email address
Child Information: Child's first name and age
Photographs: 1-2 photos of the child, and optionally a photo of a stuffed animal or toy
Story Details: Description of what the child is being brave about, city or neighborhood, and preferred art style
Shipping Address: Full mailing address for order delivery
Payment Information: Processed exclusively by Stripe — NOT stored on CapeTales servers

2.2 Information Collected Automatically

IP address, browser type, operating system, device type
Pages visited, time on site, referring URLs
Cookies and similar technologies

3. Children's Privacy (COPPA Compliance)

PROTECTING CHILDREN'S PRIVACY IS OF PARAMOUNT IMPORTANCE TO CAPETALES. THIS SECTION ADDRESSES OUR COMPLIANCE WITH THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT (COPPA).

CapeTales does NOT knowingly collect personal information directly from children under the age of thirteen (13). Our Service is designed for and marketed to adults — specifically parents and legal guardians — not to children.

All personal information, including children's names, ages, and photographs, is collected from and provided by the child's parent or legal guardian. Children do not interact with our Site directly.

If we learn we have collected personal information from a child under 13 without verified parental consent, we will take prompt steps to delete that information.

Parental Rights: Parents and legal guardians may at any time request to review, delete, or refuse further collection of their child's personal information by contacting legal@capetales.com.

4. How We Use Your Information

To create and fulfill your personalized comic book order
To process payment via Stripe
To communicate about your order (confirmation, shipping updates, support)
To improve our services and AI generation quality
For marketing and promotional purposes ONLY with identifying information removed/altered, unless you opt out
To comply with legal obligations

5. Photo Handling and Security

Photos are used SOLELY for the purpose of generating the personalized comic book
Photos are processed through AI image generation systems
Photos are stored securely on encrypted servers during the production process
Photos are retained for up to 90 days after order fulfillment for quality assurance and customer support, then permanently deleted
Photos are NOT sold, rented, or shared with third parties for their own marketing purposes
Photos may be processed by third-party AI services (e.g., image generation APIs) as part of the production pipeline
Customers may request early deletion of their photos at any time by contacting legal@capetales.com

6. Third-Party Services

We work with the following third-party service providers:

Stripe — Payment processing (Stripe Privacy Policy)
AI Image Generation Providers — Photos may be processed by these services to generate artwork
Shipping Carriers — USPS, UPS, FedEx, or similar domestic carriers receive shipping addresses; for international shipments, international carriers such as DHL and international postal services also receive shipping addresses for delivery
Web Hosting Provider — Hosts our website and stores order data
Analytics — We may use analytics tools to understand site usage
Email Service Provider — For order confirmations and communications

7. Data Sharing

We do NOT sell your personal information. We share data only with service providers necessary to fulfill orders, as required by law, to protect our rights, or in connection with a business transfer (merger, acquisition, or sale of assets).

8. International Data Transfers

CapeTales is operated from the United States. Your personal information, including information submitted through the Service, may be transferred to and processed in the United States, which may have data protection laws that differ from those in your country of residence.

For users in the European Economic Area (EEA) or the United Kingdom (UK), transfers of personal data to the United States are conducted on the basis of Standard Contractual Clauses (SCCs) approved by the relevant supervisory authorities, or other lawful transfer mechanisms recognized under applicable law.

By using the Service, international users acknowledge and consent to the transfer, storage, and processing of their personal data in the United States in accordance with this Privacy Policy.

9. Rights for EEA and UK Residents (GDPR)

If you are located in the European Economic Area or the United Kingdom, the following additional terms apply to you under the General Data Protection Regulation (GDPR) or equivalent legislation:

Legal Basis for Processing

Contract performance: Processing necessary to fulfill your order (e.g., creating and shipping your comic book)
Legitimate interests: Processing for service improvement, fraud prevention, and internal analytics
Consent: Processing for marketing and promotional communications (you may withdraw consent at any time)

Your GDPR Rights

EEA and UK residents have the following rights regarding their personal data:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data (“right to be forgotten”), subject to legal retention obligations
Right to data portability: Request your data in a structured, machine-readable format
Right to restriction of processing: Request that we limit how we use your data in certain circumstances
Right to object: Object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing
Right to lodge a complaint: You have the right to lodge a complaint with the data protection supervisory authority in your country of residence

To exercise any of these rights, contact our Data Protection contact: legal@capetales.com

WE WILL RESPOND TO ALL VERIFIABLE RIGHTS REQUESTS WITHIN 30 DAYS. IN COMPLEX CASES WE MAY EXTEND THIS BY AN ADDITIONAL 60 DAYS WITH NOTICE.

10. Data Retention

Order records: Retained indefinitely for business and tax records
Photos: Deleted within 90 days of order fulfillment
Payment data: Stored by Stripe per their retention policy; NOT stored by CapeTales
Contact information: Retained until deletion is requested
Analytics data: Aggregated and anonymized

11. Your Rights

Right to access your personal information
Right to correct inaccurate information
Right to delete your personal information (subject to legal retention requirements)
Right to opt out of promotional communications
Right to request deletion of your child's photos at any time
California residents: CCPA rights — right to know, delete, and opt-out of sale (we do not sell data)
EEA and UK residents: See Section 9 (Rights for EEA and UK Residents — GDPR) above for your full set of rights under the GDPR or equivalent legislation
Residents of other jurisdictions may have additional rights under their local data protection laws. We will make reasonable efforts to honor such rights upon verified request

To exercise any of these rights, contact: legal@capetales.com

12. Security

We implement reasonable security measures including SSL/TLS encryption in transit, encrypted storage, access controls, and regular security reviews. Despite these measures, no system is 100% secure. We encourage customers to contact us immediately if they suspect unauthorized access to their information.

13. Cookies

We use essential cookies for site functionality and may use analytics cookies to understand usage patterns. Cookie preferences can be managed via your browser settings.

14. Changes to This Policy

We may update this Privacy Policy at any time. Material changes will be communicated via email or site notice. Continued use of the Service after changes constitutes acceptance of the updated policy.

15. Contact Information

CapeTales (operated by Lead-Lag Media)
Email: legal@capetales.com
Website: capetales.com